Frequently Asked Questions
How do I restore my purchases after reinstalling the app?
Open IntervuMate → Settings → Restore Purchases. Make sure you're signed in with the same Apple ID used for the original purchase.
IntervuMate isn't detecting my questions. What should I do?
Make sure Microphone and Speech Recognition permissions are enabled in your iPhone Settings. Speak clearly in a quiet environment. Check that the correct language is selected in IntervuMate Settings.
Do I need an account to use IntervuMate?
No. You can use IntervuMate without signing in. However, creating an account enables cloud sync so your session history is backed up and accessible across devices.
Are my interview sessions private?
Yes. Audio is processed on-device using Apple's Speech framework and is never stored or transmitted. Session transcripts are stored locally and, if signed in, synced to your private cloud account via encrypted connections.
Can I use my resume for better answers?
Yes. Go to Settings → Resume and paste your resume text. The AI will use this context to generate personalized answers referencing your skills and experience.
How do I cancel my subscription?
On your iPhone: Settings → tap your name → Subscriptions → IntervuMate → Cancel. Your Pro access continues until the end of the current billing period.
I deleted the app. Is my data gone?
If you were signed in, your sessions are backed up in the cloud. Reinstall IntervuMate, sign in with the same account, and your history will sync back. If you were not signed in, local data is permanently removed.
What happens to my data if I delete my account?
Contact us at saslabs.corp@gmail.com to request account deletion. All data is permanently removed from our servers within 30 days. This action cannot be undone.