IntervuMate FAQ

Frequently Asked Questions

Everything you need to know about AI-powered interview preparation.

Getting Started

GENERAL What is IntervuMate?

IntervuMate is an AI-powered interview preparation app for iOS. It listens to interview questions in real-time using your device's microphone, detects questions via speech recognition, and generates smart, contextual answers using AI.

Whether you're preparing for a technical interview, behavioral interview, or case study, IntervuMate helps you practice articulating confident, well-structured answers.

GENERAL How does IntervuMate work?

Here's how a typical session works:

1. Start a session — Tap the microphone button to begin listening.

2. Question detection — IntervuMate uses Apple's on-device speech recognition to transcribe audio and detect when an interview question is asked.

3. AI answer generation — The detected question is sent to our AI service, which generates a tailored, professional answer.

4. Review — Questions and answers appear in real-time on screen. After the session, they're saved to your session history for review.

Your audio is processed on-device using Apple's Speech framework. No audio recordings are stored or transmitted.
GENERAL Do I need to create an account?

No. IntervuMate works without an account. You can start practicing immediately after downloading the app.

However, signing in with Apple or Google unlocks cloud sync — your session history is backed up and accessible across all your devices. Without an account, sessions are stored only on your device and will be lost if you delete the app.

GENERAL What permissions does IntervuMate need?

IntervuMate requires only two permissions:

Microphone — To listen for interview questions during a session.

Speech Recognition — To convert spoken audio to text on-device.

Both permissions are requested when you start your first session. You can revoke them at any time in your iPhone's Settings.

IntervuMate does not access your camera, photo library, contacts, or location.

AI & Answers

AI How accurate are the AI-generated answers?

IntervuMate's AI generates high-quality, professionally structured answers based on best practices for common interview questions. However, AI answers are meant as starting points for practice.

We recommend personalizing every answer with your own experiences, metrics, and specific examples. The best interview answers combine AI structure with your authentic story.

Tip: Use the AI answer as a framework, then adapt it with your real accomplishments and numbers.
AI Can I use my resume for better answers?

Yes. In Settings → Resume, you can paste your resume text. IntervuMate will use this context to generate personalized answers that reference your actual skills, experience, and accomplishments.

Your resume is stored locally on your device and, if signed in, synced to your cloud profile. It is never shared with third parties beyond the AI service used to generate answers.

AI Can IntervuMate help with company-specific interviews?

Yes. In Settings, you can set your target company and job role. The AI will tailor its answers to align with that company's culture, values, and the specific role's requirements.

For example, setting "Google" and "Software Engineer" will produce answers that emphasize scalability, system design thinking, and Google's engineering culture.

AI Does IntervuMate support multiple languages?

Yes. IntervuMate supports speech recognition and answer generation in multiple languages. The app uses your device's speech recognition locale to detect questions, and the AI can generate answers in the same language.

You can change the speech recognition language in Settings → Language.

AI What are Smart Follow-ups?

Smart Follow-ups is a premium feature that provides context-aware follow-up answers. When the interviewer asks a follow-up question related to a previous answer, IntervuMate considers the full conversation history to generate a coherent, connected response.

This makes your practice sessions feel more like real interviews with natural back-and-forth dialogue.

Sessions & Data

GENERAL Where are my sessions stored?

Session data is always stored locally on your device. If you're signed in, sessions are also synced to the cloud via Firebase for cross-device access.

Not signed in: Sessions are stored only on your device. Deleting the app removes all data permanently.

Signed in: Sessions are backed up to the cloud. Reinstalling the app and signing in restores your history.

GENERAL Can I clear my session history?

Yes. Go to Settings → Clear Session History. This removes all sessions from your device and, if signed in, from the cloud as well. This action cannot be undone.

I deleted the app. Is my data gone?

It depends on whether you were signed in:

Signed in: Your sessions are backed up in the cloud. Reinstall IntervuMate, sign in with the same account, and your history syncs back.

Not signed in: All data is permanently lost when the app is deleted.

We recommend signing in to protect your session history.
What happens to my data if I delete my account?

Requesting account deletion permanently removes all your data from our servers within 30 days. This includes all session history, resume data, and subscription records stored in the cloud.

This action cannot be undone. Contact us at saslabs.corp@gmail.com to request account deletion.

Subscription & Billing

PREMIUM What's included in IntervuMate Pro?

Pro unlocks the full IntervuMate experience:

Unlimited Q&A — No cap on questions and answers (free tier: 25 interactions)

Smart Follow-ups — Context-aware follow-up answer generation

Multilingual Support — Interview prep in any supported language

Cloud Sync — Session history synced across all your devices

Resume-Aware Answers — Personalized responses based on your resume

Company-Specific Prep — Tailored answers for your target company and role

Plans: Monthly ($12.99/mo) or Yearly ($79.99/yr — save 49%). Both include a 7-day free trial.

PREMIUM How does the 7-day free trial work?

When you subscribe to IntervuMate Pro (Monthly or Yearly), you get 7 days of full Pro access for free. You will not be charged during the trial period.

If you cancel before the trial ends, you won't be charged at all. If you don't cancel, your subscription begins automatically after 7 days at the plan price.

You can cancel at any time via iPhone Settings → Apple ID → Subscriptions.

PREMIUM How do I restore my purchases?

Open IntervuMate → Settings → Restore Purchases. Make sure you're signed in with the same Apple ID used for the original purchase.

This is useful after reinstalling the app or switching to a new device.

PREMIUM How do I cancel my subscription?

On your iPhone, go to Settings → tap your name → Subscriptions → IntervuMate → Cancel Subscription.

Your Pro access continues until the end of the current billing period. After that, you revert to the free tier.

For refund requests, visit reportaproblem.apple.com.

PREMIUM What happens when I hit the free tier limit?

The free tier allows 25 interactions (questions detected and answered). Once you reach this limit, you'll be prompted to upgrade to IntervuMate Pro to continue using the app.

Your existing session history remains accessible even after hitting the limit. You just can't start new sessions until you upgrade.

Troubleshooting

GENERAL IntervuMate isn't detecting my questions. What should I do?

Try the following:

1. Make sure Microphone and Speech Recognition permissions are enabled in iPhone Settings.

2. Speak clearly and at a normal pace. Background noise can interfere with detection.

3. Check that the correct language is set in IntervuMate Settings.

4. Ensure your device isn't in Silent Mode (some devices may restrict microphone behavior).

5. Try restarting the session or the app.

Tip: IntervuMate works best in a quiet environment with clear speech directed toward the device.
GENERAL The AI answers are loading slowly. Why?

AI answer generation requires an internet connection. Slow responses can be caused by:

Weak internet connection — Try switching between Wi-Fi and cellular data.

High server load — During peak hours, response times may increase slightly.

If the issue persists, try restarting the app or checking your network connection.

Still have questions?

Can't find what you're looking for? Reach out to our support team.
We typically respond within 24–48 hours.

Email Us

saslabs.corp@gmail.com

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