Frequently Asked Questions
How do I restore my purchases after reinstalling the app?
Open SnapVault → Settings → Restore Purchases. Make sure you're signed in with the same Apple ID used for the original purchase.
I forgot my PIN. How do I reset it?
If you have Face ID enabled, use it to unlock the app. If Face ID is also unavailable, sign out and sign back in with your Google account — this resets the PIN. Note: this does not delete your encrypted media.
Will my photos be deleted from my Camera Roll when I import them?
Only if you have "Delete Originals After Import" enabled in Settings. This is off by default. You can toggle it at any time.
Are my photos and videos actually encrypted?
Yes. Every file is encrypted on your device with AES-256-GCM (the same standard used by banks and governments) before being stored locally or backed up to the cloud. We cannot access your content.
My cloud sync isn't working. What should I do?
Check your internet connection, then go to Settings and toggle Cloud Sync off and back on. If the issue persists, sign out and sign back in.
How do I cancel my subscription?
On your iPhone: Settings → tap your name → Subscriptions → SnapVault → Cancel. Your access continues until the end of the current billing period.
I deleted the app. Is my data gone?
Local data is removed when you delete the app. If you had cloud sync enabled, your encrypted files are still in the cloud. Reinstall the app, sign in with the same Google account, and your vault will sync back.
What happens to my data if I delete my account?
Deleting your account removes all data from our servers permanently within 30 days. This action cannot be undone.