🛟 WhatsIn Support

How can we help?

We're here to help you get the most out of WhatsIn.

Contact Support

Have a question, found a bug, or need help with your account? We typically respond within 24–48 hours.

📌 Tip: Include your app version, iOS version, and screenshots for faster support.

Frequently Asked Questions

How do I restore my purchases after reinstalling the app?

Open WhatsIn → your subscription should restore automatically when you sign in with the same Apple ID. If not, contact us with your Apple ID email.

How does barcode scanning work?

Point your camera at a product barcode. WhatsIn uses Apple Vision to detect the barcode, looks up the product in the Open Food Facts database, then uses AI to analyze the ingredients for health insights and allergen warnings.

How does ingredient photo scanning work?

Take a photo of an ingredient label. WhatsIn uses OCR (optical character recognition) to extract the text, then AI analyzes the ingredients for health impact, additives, and allergens.

How accurate is the allergen detection?

WhatsIn checks against 18 allergen categories with multi-language support. However, product formulations can change and AI analysis may not catch every allergen or cross-contamination risk. Always read product labels directly for serious allergy concerns.

What are the daily scan limits?

Free users get a limited number of barcode scans and photo scans per day. You can increase limits by referring friends or upgrading to Premium for unlimited scans.

How does the referral program work?

Share your unique 6-character referral code with friends. When they sign up, you earn extra daily scans — 5 additional barcode scans and 2 additional photo scans per referral.

Can I chat with AI about a scanned product?

Yes! After scanning a product, tap to open the AI chat. You can ask questions about specific ingredients, health effects, dietary compatibility, and more. The chat is powered by Google Gemini.

How do I set my allergen preferences?

Go to your profile settings and add your allergens. WhatsIn will then highlight any detected allergens in your scan results so you can make safer choices.

How do I cancel my subscription?

On your iPhone: Settings → tap your name → Subscriptions → WhatsIn → Cancel. Your access continues until the end of the current billing period.

I deleted the app. Is my data gone?

Local cached data is removed when you delete the app. Your account, scan history, and preferences remain stored in the cloud. Reinstall the app and sign in with the same Google account to restore your data.

What happens to my data if I delete my account?

Deleting your account removes all data from our servers permanently within 30 days. This action cannot be undone. Contact us at saslabs.corp@gmail.com to request account deletion.

Is WhatsIn a substitute for medical advice?

No. WhatsIn provides informational food analysis only. It does not provide medical advice, diagnoses, or treatment recommendations. Always consult a healthcare professional for medical or dietary decisions.

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